Hotel Policies

BitPayTrip Terms And Conditions For Hotel Bookings


  1. General Check-in / Check-out Policy is as per below [however this may vary for certain depending upon hotel to hotel]:
    a. The general check-in time is 12 noon, with general check-out time at 10:00 am.
    b. Subjected to the availability, early check-in and late check-out can be considered. Charges as applicable.
  2. In case of cancelation of the booking 48 hours prior to arrival [however 72 hours prior for some hotels] no cancellation charges apply. After which 1 night retention will be applicable.
  3. Additional Booking modifications are allowed until only 48 hours prior to arrival [72 hours prior for some hotels]. Please contact us at info@bitpaytrip.com for any further assistance, if required.
  4. Please note that the above timeline and cancellation charges may vary depending upon the hotel where the booking has been made in accordance with the concerned hotel policy and the booking confirmation issued. The Customer is therefore advised to check with the staff of the booked hotels customer care number in relation to the cancellation charges and timeline.
  5. Certain privilege booking rates or special offers/discounts are not eligible for cancellation, refund or any further modification. The Customer is therefore advised to check the room description and any such conditions carefully before proceeding with any booking. Booked hotels shall not be liable to cancel or refund or alter any bookings if booking are made under such privileged booking rates or special offers/discounts.
  6. Upon cancellation of booking, the refund of the booking amount will be initiated. The booking amount after deduction of cancellation charges and applicable taxes, will be credited into the customers bank account using the same payment mode [i.e. either debit card/ credit card/ net-banking or any other mode of payment used by the customer used by the customer at the time of booking earlier]. The refund process may take upto 10-15 working days.
  7. In case the booking amount is paid using credit card, the refund will be processed on the credit card.
  8. Children up-to 5 Years of age can stay free [cribs subject to availability]. Additional charges may be applicable for children between 5 and 12 years. Children’s above 13 years of age will be charged as per extra adult rate.
  9. In keeping up with our security guidelines, we request you to provide your photo-identity proof while checking-in. Indian Nationals can present any of the following which is mandatory: Passport, Driving License, Voter ID Card, Aadhaar Card. Foreign Nationals are required to present their passport and valid visa as per requirement.